Privacy Policy.

Alchemy Acoustics ("we," "our," or "us") operates the website alchemyacoustics.com and provides crystal singing bowl experiences, soundbath sessions, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Submit a contact or booking inquiry form
• Subscribe to our newsletter
• Request a private soundbath session or event quote
• Purchase a singing bowl from our collection
• Communicate with us via email or social media

This information may include your full name, email address, phone number, event details, and any messages you provide.

Automatically Collected Information

When you visit our website, certain information is collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our site and improve your experience.

We use the information we collect for the following purposes:

• To respond to your inquiries and booking requests
• To process purchases and deliver singing bowls
• To send you newsletters, updates, and promotional communications (with your consent)
• To personalize your experience and improve our website
• To coordinate private sessions, group soundbaths, and event experiences
• To comply with legal obligations and protect our rights

SMS Consent & Opt-In

Consent to receive text messages is collected through our contact form using two separate, unchecked checkboxes — one for service (transactional) messages and one for marketing (promotional) messages. Each is unchecked by default and must be actively checked by you, and each is optional. Providing a phone number alone does not opt you in to either. We do not send service texts unless you check the service box, and we do not send marketing texts unless you separately check the marketing box.

Service / Transactional Consent Language

“I agree to the Terms & Conditions and Privacy Policy of Alchemy Acoustics. By providing my phone number and checking this box, I consent to receive service and transactional text messages from Alchemy Acoustics related to my inquiry, bookings and appointments, confirmations and reminders, order and delivery updates, and customer support. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time.”

Marketing / Promotional Consent Language

“I agree to the Terms & Conditions and Privacy Policy of Alchemy Acoustics. By providing my phone number and checking this box, I consent to receive marketing and promotional text messages from Alchemy Acoustics about soundbaths, events, new singing bowl arrivals, and special offers. Consent is not a condition of any purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time.”

Program Details

• Message types: service messages (inquiry responses, booking and appointment coordination, confirmations and reminders, order and delivery updates, customer support) require the service opt-in; promotional messages (soundbaths, events, new arrivals, special offers) require the separate marketing opt-in.
• Message frequency: message frequency may vary based on your inquiry, booking activity, and service-related needs.
• Message and data rates: standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: reply STOP to any text message at any time to cancel. You may receive one final confirmation message.
• Help: reply HELP for assistance, or contact us at alchemyacoustics480@gmail.com or (480) 302-5148.
• No third-party sharing: your phone number and SMS consent will not be sold, rented, or shared with third parties for their own marketing purposes.

Consent Records

When you opt in, we record the date and time of your submission, the phone number provided, the value of each consent checkbox (service and marketing recorded separately), the page the form was submitted from, and the exact consent language displayed to you. These records are retained so we can demonstrate consent if required by a mobile carrier or regulator.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., Stripe for payment processing, GoHighLevel for CRM).
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and understand site usage patterns.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We may use analytics services such as Google Analytics to collect and analyze usage data. These services may use cookies and similar technologies to track and report on website traffic.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

All payment transactions are processed through Stripe's secure, PCI-compliant infrastructure. We do not store credit card numbers on our servers.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. Third-party services we may integrate with include:

• Stripe (payment processing)
• GoHighLevel (CRM and communications)
• Google Analytics (website analytics)
• Instagram and Facebook (social media)

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the website after any modifications to this Privacy Policy constitutes your acceptance of those changes.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: